Streamline your customer support with Novumdesk. Available as cloud-hosted or self-hosted solution.
Organize and track all customer inquiries
Work together seamlessly
Make data-driven decisions
Everything you need to provide exceptional customer support
Connect your email accounts and convert emails into support tickets automatically.
Real-time chat support to engage with customers instantly and resolve issues faster.
Create and maintain a comprehensive knowledge base to help customers help themselves.
Set and track Service Level Agreements to ensure timely response and resolution.
Powerful REST API and integrations with popular tools like Slack, Jira, and more.
Enterprise-grade security with encryption, SSO, and compliance with GDPR and SOC 2.
Whether you prefer cloud convenience or self-hosted control
cloud.novumdesk.io
Get started instantly with our fully managed cloud solution. No setup required, automatic updates, and 99.9% uptime guarantee.
Full Control & Privacy
Deploy Novumdesk on your own infrastructure for complete control, data sovereignty, and customization options.
Choose the plan that works best for your team
Monthly subscription plans
Perfect for small teams
For growing businesses
For large organizations
DLC purchases for self-hosted installations (one-time or monthly subscription)
Recurring subscription
Open Source core is free. DLCs are optional purchases that add premium features. Most are one-time purchases, except AI Assistant which is a monthly subscription.
View on GitHubJoin thousands of teams using Novumdesk to deliver exceptional customer support
Revolutionizing customer support, one ticket at a time
At Novumdesk, we believe that exceptional customer support is the foundation of successful businesses. Our mission is to empower teams with the tools they need to deliver outstanding customer experiences, streamline support operations, and build lasting relationships with their customers.
We're committed to providing a modern, flexible, and powerful helpdesk platform that works for businesses of all sizes - from startups to enterprises, whether they prefer cloud convenience or self-hosted control.
Novumdesk was born from a simple observation: existing helpdesk solutions were either too complex, too expensive, or too rigid. We set out to create a platform that combines the best features of modern software with the flexibility that businesses need.
Launched in 2024, Novumdesk has quickly grown to serve thousands of teams worldwide. We've built our platform with a focus on user experience, performance, and extensibility - ensuring that it can adapt to your unique workflow and scale with your business.
Today, we continue to innovate and improve, driven by feedback from our community and a shared vision of making customer support better for everyone.
Every decision we make starts with our customers. We build features that solve real problems and create value for support teams and their customers.
We continuously push the boundaries of what's possible in customer support software, embracing new technologies and best practices.
We believe in open communication, honest pricing, and clear documentation. No hidden fees, no surprises.
Every business is unique. That's why we offer both cloud and self-hosted options, extensive customization, and powerful APIs.
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
We typically respond within 24 hours
For urgent issues, check our documentation or support center first. Most questions are answered there!
Visit Support Center